Overview
Develops new accounts and/or expands existing accounts within an established geographic territory.
Plans and tracks regional customer service efforts in order to provide superior customer service and
ensure long term business success. Provides reports to management and customer teams relating to
potential opportunities, improvement of products, problem resolution, and corrective action. Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.
Responsibilities
DESCRIPTION
• Manage assigned customer accounts and assists with other customers as directed.
• Review contractual requirements of assigned customers and ensures fulfillment from
the company.
• Develop a foundation for long-term business growth by regular personal contact with
customer management in support of promoting all Panasonic Avionics Corporation
products and services.
• Plan regional customer service efforts to meet customer satisfaction demands and
future business growth. Customer, and ultimately passenger satisfaction across ALL
products and services is of utmost importance.
• Ensures excellent execution, communication and delivery is given across all internal or
contracted departments & groups which interface or provide service to the customer
• Manage customer survey activities and satisfaction scorecards. Track customer
satisfaction ratings to objectively measure degree of satisfaction.
• Identify deficiencies in either resources or performance in order to work with account
team to resolve and win new business.
• Supports business operations between the customer and Panasonic, such as
involvement in collections, revenue recognition, PO receipt, sales forecasting and
change requests
• Prepare reports and professional presentations in order to communicate potential
opportunities and /or problems to customer teams and senior management.
• Provide reports to management, customer teams, and the customer relating to
improvement of products, trends, problem resolution, and corrective action.
• Assist in the management of regional budget and helps the management team
establish sales growth, and profit targets for the region.
KNOWLEDGE/SKILL REQUIREMENTS
• Technical understanding of In-Flight Entertainment systems and its related components.
• Strong knowledge of Aviation or related industry.
• Excellent written and verbal communication skills.
• Excellent negotiation and presentation skills.
• Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
• Proven experience with problem-solving, decision-making, and multi-tasking to respond to
common inquiries or complaints from customers in a professional and timely manner.
• Ability to develop and maintain excellent working relationship with customers and internal
company departments in order to smoothly and effectively address customer needs.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
EDUCATION/EXPERIENCE REQUIREMENTS
• 5 years of account manager experience.
• Bachelor’s degree in related field or commensurate work experience
REQ-153949